At ELEGANT COAT LLC, customer satisfaction is important to us. Please review our return and refund policy before making a purchase.
1. Return Eligibility
Customers may request a return for eligible products that meet the conditions described in this policy.
To qualify for a return, an item must be unused, unworn, unwashed, and maintained in its original condition. Original tags, packaging, and other included accessories should be retained where applicable.
Items that have been used, washed, damaged through customer handling, or otherwise affected in a way that reduces their resale value may not be eligible for return, except where applicable law requires otherwise.
2. Returns for Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at stephanie@elegantcoat.org.
Please include your order number, a description of the issue, and relevant photographs when available.
For confirmed quality-related issues or errors attributable to us, ELEGANT COAT LLC will cover the reasonable return shipping costs.
We will review the circumstances and provide instructions for the next steps.
3. Returns for Non-Quality Reasons
If you wish to return an item for reasons unrelated to product quality, such as a change of mind or personal preference, you are responsible for the applicable return shipping costs.
Returned items must meet the eligibility requirements stated in this policy.
4. How to Request a Return
To request a return, please follow these steps:
- Email stephanie@elegantcoat.org with your order number.
- Explain the reason for your return.
- Provide photographs or other supporting information if the item is defective, damaged, or incorrect.
- Wait for return instructions before sending the item back.
- Package the eligible item securely and follow the return instructions provided by our support team.
Please do not send a return to an address that has not been confirmed by our customer support team.
5. Refund Processing
Once the returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and the return has been approved.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Exchanges
If you need a different size, color, or style, please contact us at stephanie@elegantcoat.org to discuss the available options.
An exchange may depend on product availability and the circumstances of your request.
7. Refund Exceptions
Returns may be declined if an item does not meet the eligibility requirements described in this policy, subject to applicable consumer protection laws.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
8. Contact Information
For return and refund inquiries, please contact:
ELEGANT COAT LLC
Email: stephanie@elegantcoat.org
Address: 102 AVANT GARDE CIR KENNER, LA 70065-0000
Website: https://elegantcoat.org