At ELEGANT COAT LLC, we aim to provide a clear and convenient shipping experience for our customers. Please review the following policy before placing your order.
1. Shipping Destinations
We currently ship orders within the United States only.
We do not offer international shipping at this time. Customers are responsible for providing a complete and accurate shipping address within the United States when placing an order.
2. Order Processing Time
Orders are processed after payment has been successfully confirmed.
Order processing time may vary depending on product availability, order volume, holidays, and other operational factors. Processing time is separate from transit time.
Customers will be notified if an unexpected issue significantly affects the processing of their orders.
3. Shipping Time
Delivery times depend on the shipping destination, carrier operations, weather conditions, and other circumstances beyond our control.
Any estimated delivery timeframe displayed during checkout or communicated through an order confirmation should be treated as an estimate rather than a guaranteed delivery date.
Delays may occasionally occur because of carrier disruptions, severe weather, peak shopping periods, or incorrect shipping information.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Customers should review the shipping details and the total order amount before submitting payment.
5. Tracking Information
When tracking information is available, it may be provided through an order confirmation email or a shipping notification.
Please allow time for tracking information to become active after the carrier receives and scans the package.
6. Incorrect Shipping Addresses
Customers are responsible for entering accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at stephanie@elegantcoat.org.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Delayed, Lost, or Damaged Packages
If your package is delayed, appears to be lost, or arrives damaged, please contact us at stephanie@elegantcoat.org.
We will review the information available and work with you to determine the appropriate next steps.
8. Contact Information
For shipping-related questions, please contact:
ELEGANT COAT LLC
Email: stephanie@elegantcoat.org
Address: 102 AVANT GARDE CIR KENNER, LA 70065-0000
Website: https://elegantcoat.org